FAQ

Candle Care

  • Always trim your wick to 1/4 inch before EACH AND EVERY burn.
  • NEVER leave your candle unattended.
  • Do NOT burn for longer than 4 hours at a time.
  • STOP USE when less than 1/2 inch of wax remains at the bottom of the jar.

Wax Melt Care

  • Use only an APPROVED wax warmer for your wax melt.
  • AVOID warming for more than 4 hours at a time.
  • ALWAYS place your wax warmer on a stable surface.
  • NEVER leave wax warmer unattended.
  • Keep wax warmer AWAY from pets, children and flammable objects.
  • BLOW OUT when done if using tealight wax warmer.
  • REUSE until scent fades, then carefully remove cooled wax and add new wax melt.

Tips to Ensure a Proper Burn

  • ALWAYS make sure to trim the wick each time you burn your candle. The wick should be trimmed to 1/4th of an inch to remove the carbon build-up from the previous burn.
  • If you find the flame is "dancing" or stretching taller than  3 inches, please blow it out immediately.  Once cooled, trim the wick again to a little shorter length, and re-light.
  • If you accidentally trim the wick too short and it keeps going out, allow the candle to cool and dig out a small amount of the wax around the wick, and re-light the candle.

Tips To Avoid Smoke and/or Soot

  • While all candles produce some smoke and / or soot, coconut wax blends produce less smoke and soot than most other wax types / blends.  Keep your candle out of a draft or direct air flow.  This can cause your candle flame to "dance", which causes smoke as well as soot to build up around the inside of the vessel, as well as on the surfaces around the candle.

Tips to Protect the Surface Under the Candle

  • To avoid any possible damage to the surface under where you've placed the candle, a coaster may be placed under your candle to absorb the heat.  Options are anything heat safe, such as cork, wood slices, or terracotta coasters.

How to Clean Your Vessel for Re-Use

In the oven:
  • Scrape out as much wax as you can with a butter knife or spoon.
  • Heat the oven to 180 degrees and line a rimmed baking pan with tinfoil or one or two layers of parchment paper.
  • Place the candles upside down on the pan and set the pan in the oven. The wax will melt in about 15 minutes.
  • Remove the pan and place on a heat-safe surface. Hold the container using a towel or pot holder and wipe the inside with a paper towel to remove the remaining wax residue as well as the metal wick and wick sticker.
  • Let the container cool and then clean with soap and water.
  • NOTE:  This method only works for glass candle jars without decoration. If your jar has any adornments, such as glitter, sequins, or stickers that you're unable to remove, try a different cleaning option.

In the freezer:

  • Cold causes wax to harden and shrink, making it easier to remove. Use a butter knife—or a spoon if your wax is soft—to break up any large chunks of wax that remain in the container if the jar has a narrow mouth.
  • Place the candle in the freezer for several hours or until it is frozen. The wax should pop right out of the container, but you can also loosen it with a butter knife if necessary.
  • Scrape off any residue and then clean the container with soap and water.